Privacy Policy

Introduction

Dear Artist and Customer,

We are excited that you’re interested in how we protect your data. At ArtZone Marketplace, our mission is to provide a secure and enjoyable platform for artists and customers alike. Trust and transparency are key to building an amazing experience, and we want you to feel confident in how we handle your personal data. Your trust enables us to offer an exceptional marketplace, and we truly appreciate your cooperation.

Who We Are

We are ArtZone LLC, and we are responsible for managing your personal data. As data controllers, we determine how your personal data is processed, for what purposes, and by what means. If you have any questions regarding data protection, you can contact us via the following:

• Email: support@artzone.com.sa
• Address: ArtZone LLC, Mezzanine floor, برج القمر, King Fahd Branch Rd, الرحمانية، King, الرياض 12215, Kingdom of Saudi Arabia

By visiting our platform, registering, or making transactions, you agree to this privacy policy.

Right of Modification

We reserve the right to update this privacy policy in line with legal requirements. If significant changes, such as new purposes for data processing, occur, we will inform you. Any processing of your data will only continue with your consent.

Your Privacy Rights

You have full control over your data, and we respect your rights:

• Right to Review Privacy Policy: You have the right to view and consent to our privacy policy before we process your personal data.
• Right to Access: You can request information on what personal data we store and process about you.
• Right to Rectification: If you notice any incorrect data, you can update your profile directly.
• Right to Erasure: You can request the deletion of your data, after which your account will be deactivated.
• Right to Data Portability: You can ask us to transmit your data in a machine-readable format.
• Right to File a Complaint: If you believe we have mishandled your personal data or violated your rights, you can file a complaint by contacting us at data.protection@artzone.com.sa.

Data We Process

We process personal data only when it is necessary for delivering our services and in accordance with legal standards. Below are the categories of personal data we process:

• Contact Information: Your name, email address, phone number, and social media ID (if applicable).
• Location Data: General location information, such as city and country, to tailor services and recommendations.
• Profile Data: Your name, email, phone number, and date of birth to create and maintain your profile.
• Device Information and Access Data: Device ID, OS, IP address, and time of access for technical functionality and security.
• Order Information: Order history, artwork selection, transaction records, and status.
• Communication Data: Name, email, phone number, and device ID for notifications and messages.
• Payment Information: Handled through secure third-party payment gateways (e.g., URWAY), with no payment details stored by ArtZone.

How We Use Your Data

We process personal data to fulfill your orders, manage your profile, and communicate with you. Your data is never used for unauthorized purposes, and we process data only with your consent for any new purposes.

Who We Share Data With

We take your privacy seriously and share data only under the following circumstances:

• Service Providers: Vetted partners assisting with payment processing, technical support, and platform management.
• Third Parties: Legal advisors, consultants, or tax professionals in compliance with legal obligations.
• Artists and Artist Partners: For transaction facilitation, limited data is shared to manage orders or collaborations.
• Prosecuting Authorities: To comply with legal requirements, protect against fraud, or enforce terms.

How Long We Store Your Data

We retain your data only as long as necessary for service provision or legal obligations. You can request deletion of your data at any time, but legal requirements may necessitate retaining some information for audit or compliance purposes.

Fraud Prevention and Security

To protect the integrity of ArtZone, we use various security measures to monitor and prevent fraudulent or suspicious activity. Automated decision-making processes may be used, and you can request a manual review by contacting us at security@artzone.com.sa.

Cookies Policy

We use cookies to enhance your experience. Cookies are classified as:

• Required Cookies: Core functionality, such as navigating between pages.
• Functional Cookies: Remember choices like language or region preferences.
• Personalized Cookies: Tailor advertising and promotions based on browsing behavior.

You can manage cookie settings in your browser, but disabling cookies may affect platform functionality.

Mergers, Acquisitions, and Change of Ownership

In the event of a merger or acquisition, your data may be transferred to the new company. We will ensure compliance with data protection laws and notify you of any changes.

Vouchers and Coupons

To prevent misuse, we collect personal data related to voucher usage, such as value and frequency of use.